Updated March 10, 2021

Thank you for choosing to be part of our community at Oseterics Pvt. Ltd. / Oseterics ("we", "us" or "our"). We are committed in protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please write to us at contact@oseterics.com.

Oseterics Yoga App is an ios application intending to help customers practice healthy exercises tailor made for mature ages. The following policy describes what infomation is collected, how it is used and what rights uou have in relation when the Oseterics Yoga App is used.

  1. Data Collection

We collect the following personal information as part of product usage -

  • User Email
  • User Password
  • Subscriptions & Payments

The above data helps to uniquely identify your account and link it with your subscription, your favorite workout routine and also personalize your app experience. As of September 18, 2021 we do not collect any other personal identifier such as name , age or health details.

Payment Data: Apple Payment, our payment processor may collect data necessary to process your payment if you make purchases, such as your payment instrument number (credit card number)  and security code associated for the subscription services. Apple Payment is currently our sole payment processor. You may find their privacy notice here - https://www.apple.com/legal/applepayments/privacy-notice/

Diagnostics

Some of the Diagnostics data may be automatically collected such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country and other technical information. These diagnostics help us to understand the traffic, make ourselves more efficient and keep our app more secure.

Usage Data

We utilize Google Analytics, Mixpanel and Sentry for customer usage and interaction. The usage data will include all the interactions you may have with us such as date/time you logged in, workuot videos you watched, pages you visited ( inside the app), changes you made . The usage data will also include any device event such as crashes or system errors. The usage data collections are used to optimize our strategy and give better experience to the customer. These data are not shared with any other third party. Neither these data will ever be utilized for non-oseterics advertisement.

2. How Data is going to be used ?

The above data as stated will be used for the following -

Managing User Accounts: Ensuring well managed account and keeping it in working order.

Request Feedback and Ratings : We may use your information to request feedback and to contact you about your use of our App.

Protect Our Services : We may use the data collected as part of our efforts to keep our App safe and secure ( for example, for fraud monitoring and prevention )

Enforce Our Terms, Conditions and Policies for Business Purposes and to comply with Legal and Regulatory requirements in connection with our Contract

To respond to legal request and prevent harm: If we receive a subpoenaor other legal request, we may need to inspect the data we hold to determine how to respond.

Fulfill and manage your orders: We may use your information to fulfill and manage your orders, payments, returns and exchanges made through the App

To respond to user inquiries/offer support to users : We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

3. Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. If a user does approach us with reasonable query of either visibility into how the data is being used or for removal of any of the their usage data, our support team will comply with all reasonable requests with our best intention as required by law.

Security of Your Personal Data

The security of Your Personal Data is important to Us. We strive to ensure the best practices for the security of your data. Only limited personnel have internal access to view any customer data. Your password are always stored in secured hash format. As already mentioned, we do not use or intend to use any third party tracking application ensure the security of customer data.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Third Party Advertisements

Installation Data can be shared with Third Party Networks to track the effectiveness of ad campaign and budget optimization. No personally identifiable or usage data is being shared to the network.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

If you have any questions about this Privacy Policy, You can contact us:

  • By email: contact@oseterics.com